shipping and delivery

How Your Order Reaches You

At Marketkoom, every product is made to order to ensure quality and originality. Please read this page carefully to understand how production and shipping work.

🎨 Print-on-Demand Production

All Marketkoom products are print-on-demand, produced only after an order is placed.

⏱️ Production time: 2–7 business days (depending on product and supplier)

Each item is custom-made specifically for you
Production begins immediately after order confirmation
During high-demand periods, production may take slightly longer
Quality checks are performed before shipping

🌍 International Shipping (Printify)

International orders are fulfilled through Printify's global production partners.

📦 Estimated delivery: 7–20 business days after production

Order placed and payment confirmed

Production begins (2-7 days)

Item shipped to your country (7-20 days)

Delivered to your address

⚠️ Shipping times may vary due to customs, carrier delays, or local regulations

Important: Marketkoom is not responsible for customs fees, import taxes, or duties applied by destination countries.

🇲🇦 Moroccan Shipping (Local Delivery)

Orders shipped within Morocco are delivered via local courier services.

🚚 Estimated delivery: 2–5 business days after production

Faster delivery within Morocco compared to international orders
Local courier partners ensure reliable service
Delivery timelines may vary depending on city, weather conditions, or courier availability

📍 Customers must provide accurate address and phone number to avoid delays

💰 Shipping Costs

Shipping fees are calculated at checkout based on:

Destination country or city
Product type and weight
Shipping method selected

✓ All shipping prices are shown before order confirmation

No hidden fees - what you see at checkout is what you pay (excluding potential customs fees for international orders).

📍 Order Tracking

Stay updated on your order's journey:

Once your order is shipped, you will receive a tracking number by email
Tracking updates may take 24–48 hours to appear in the system
For Moroccan shipments, tracking may depend on the local courier system
Check your spam/junk folder if you don't see the tracking email

💡 Tip: Save your tracking number for easy reference

🛃 Customs & Import Taxes

⚠️ International orders may be subject to customs duties or import taxes

These fees are the customer's responsibility
Customs fees vary by country and cannot be predicted by Marketkoom
Marketkoom does not control customs clearance delays
Contact your local customs office for specific information about fees in your country

❌ Incorrect Address or Failed Delivery

Marketkoom is not responsible for delays or losses caused by:

Incorrect or incomplete address
Unreachable phone number
Refused deliveries
Customer not available at delivery address

⚠️ Returned orders due to address errors may require additional shipping fees for re-delivery

Please double-check your shipping information before confirming your order!

⏰ Lost or Delayed Orders

If your order is significantly delayed or lost, please contact us:

📧 Email: marketkoom@gmail.com
📱 WhatsApp: +212 615 842 301

We will work with our partners to find the best possible solution for your situation.

Provide your order number and tracking information
Describe the issue in detail
We respond within 24-48 hours

⚡ Important Notes

📌 Delivery times are estimates, not guarantees

Production and shipping timelines are separate
Total delivery time = Production time + Shipping time
External factors (weather, holidays, customs) may affect delivery
By placing an order, you agree to these shipping terms

Thank you for your patience and understanding! Quality takes time, and we're committed to delivering products that inspire your motivation every day.

Need Help With Your Order?

Our team is here to assist you with any shipping questions or concerns.

Email: marketkoom@gmail.com

WhatsApp: +212 615 842 301