Where Motivation Lives
Returns & Refunds

Print-on-Demand Policy

At Marketkoom, all products are print-on-demand, meaning they are created specifically for each customer after an order is placed. Please read this policy carefully before making a purchase.

No Returns or Refunds (Change of Mind)
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⚠️ Due to the custom nature of our products, we do not accept returns or refunds for the following:
  • Change of mind
  • Wrong size or color selected
  • Incorrect address provided by the customer
  • Delivery delays caused by carriers or customs
  • Personal preferences or dissatisfaction not related to defects

Important: Each product is made specifically for you after you place your order. Once production begins, we cannot cancel or modify your order.

Eligible Returns & Refunds
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✓ We only accept returns or replacements in the following cases:
  • Defective products (manufacturing defects)
  • Damaged items upon arrival (shipping damage)
  • Printing errors or wrong item received

Note: You must report any issues within 7 days of delivery to be eligible for a return or replacement.

📸 How to Report a Problem
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If your order arrives damaged or defective, please follow these steps:

1
Contact us within 7 days of delivery
Time is critical for processing your claim
2
Provide the following information:
• Order number
• Clear photos of the issue (product + packaging if damaged)
• Description of the problem
3
Send your request to:
📧 Email: marketkoom@gmail.com
📱 WhatsApp: +212 615 842 301
💡 Tip: Take photos immediately upon receiving your order if you notice any issues
🔄 Resolution Process
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After we receive and review your claim, we may offer:

  • A replacement product (same item reproduced)
  • A refund (if replacement is not possible)
Refund Details:
• Refunds are issued to the original payment method
• Processing time: 5–10 business days after approval
• You will receive an email confirmation once processed

Please note: We reserve the right to deny claims that do not meet our eligibility criteria or are reported after the 7-day window.

📍 Incorrect or Incomplete Address
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⚠️ Marketkoom is not responsible for orders lost or returned due to incorrect shipping details
  • Always double-check your shipping address before completing your order
  • Ensure your phone number is correct for courier contact
  • Re-shipping orders due to address errors may require additional fees
  • We cannot modify addresses once production has started

Pro tip: Save your correct address in your account for faster checkout.

🚫 Order Cancellations
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⚠️ Orders cannot be canceled or modified once production has started

Our production process begins immediately after payment confirmation. This means:

  • No cancellations after order confirmation
  • No changes to size, color, or design
  • No address modifications

Please double-check your order details before confirming payment!

Important POD Notice
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By placing an order on Marketkoom, you acknowledge that:

  • Products are made specifically for you (print-on-demand)
  • Slight color variations may occur due to screen differences
  • Sizes follow standard size charts provided on product pages
  • Production takes 2-7 business days before shipping
  • This is not a traditional retail store with pre-made inventory
💡 Always check the Shipping & Delivery page for production and delivery timelines

Need Help With Returns?

Our team is here to assist with any return or refund questions.

WhatsApp: +212 615 842 301

📅 Response time: 24-48 hours